Hostess / Guest Relations Officer (GRO)

Join PT Magnettic Lifestyles Indonesia as a Hostess / Guest Relations Officer (GRO) and become the face of exceptional hospitality in Jakarta! In this dynamic role, you will create unforgettable guest experiences by ensuring seamless service, warm interactions, and a memorable stay for every guest. As a GRO, your daily tasks will include greeting guests, assisting with check-in/check-out, handling guest inquiries, and ensuring the hotel's high standards of service are met. This is your chance to shine and make a lasting impression on our valued guests.

At PT Magnettic Lifestyles Indonesia, we are committed to providing top-notch hospitality services. Our hotel is known for its luxurious amenities, comfortable rooms, and exceptional service. We offer a supportive and collaborative work environment where your contributions are valued and recognized. Join us and be part of a team that strives for excellence in every aspect of guest service.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist with check-in and check-out processes, including handling guest documentation and payments.
• Provide information about hotel facilities, local attractions, and services to enhance the guest experience.
• Address guest inquiries and concerns promptly and professionally, ensuring their satisfaction.
• Maintain a clean and organized guest room, following hotel standards and protocols.
• Collaborate with the housekeeping and maintenance teams to ensure a seamless guest stay.
• Promote hotel services and special offers to guests, upselling when appropriate.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, preferably in a similar role.
• Excellent communication and interpersonal skills to build strong relationships with guests.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Familiarity with hotel management systems and guest service software.
• Ability to work well under pressure and meet tight deadlines.
• Professional appearance and demeanor that reflects the hotel's brand.
• Fluency in English and Indonesian languages.
• Ability to lift and carry up to 20 kg, as needed.

🛠️ Keahlian

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